Privacy statement
European Hardware Solutions B.V. (hereinafter referred to as: "EHS") attaches great importance to the protection of your privacy. This privacy and cookie statement (hereinafter referred to as: the privacy statement) informs you about the way in which EHS handles your personal data.
By using the website and related services, we may collect, use and store your personal data as described in this privacy statement.
This privacy statement applies to all parts of EHS, including our website: www.ehsbv.com.
This privacy statement has been drawn up in both Dutch and English. The text of the Dutch privacy statement prevails over the English text.
When this privacy statement refers to "we", "us" and "our", this means EHS.
1. From whom does EHS collect personal data?
EHS processes personal data of persons with whom we have (had) a (potential) business relationship or with whom we have had direct or indirect contact. These are in any case, but not exclusively, the following persons:
- Potential customers (natural persons);
- Customers (natural persons) and their representatives and employees;
- Persons who place an order on our website;
- Individuals who fill out our contact forms on our website (such as Returns);
- Recipients of mailings, such as offers and promotions;
- Visitors to www.ehsbv.com;
- Persons who otherwise contact us or whose personal data we otherwise process in the context of our services.
2. What personal data is collected?
We receive personal data from you directly if you leave it on our website and/or use our services. EHS also uses the following personal data to provide our customers with the following services:
- If you place an order, we need your name, e-mail address, delivery address and payment details to process your order and to keep you informed of its progress.
- In order to make doing business with EHS as pleasant as possible, we store your personal data and the data relating to your order and the use of our services with your consent. This allows us to personalise the website and recommend titles that may be of interest to you.
- With your consent, we use your data to inform you about the development of the website and about special offers and promotions. If you no longer wish to receive this, please let us know by sending an e-mail to info@ehsbv.com.
- If you create an account with EHS, we store your data on a Secure Server. In your EHS account we store information such as your name and address, telephone number, e-mail address, delivery and payment details, so that you do not have to fill them in with every new order.
- Data about the use of our website and the feedback we receive from our visitors help us to further develop and improve our site.
- If you decide to write a review, you can choose whether to add your name or other personal information. We are interested in the opinions of our visitors, but reserve the right not to publish contributions that do not comply with our site conditions.
- If you respond to a promotion or competition, we ask for your name, address and e-mail address. We use this data to carry out the promotion, to announce the prize winner(s), and to measure the response to our marketing campaigns.
3. Purpose and basis
EHS will only process your personal data for a legitimate purpose and if there is a legal basis for doing so. We process your personal data if:
- the processing is necessary for the performance of a contract with you;
- the processing is necessary in connection with a legal obligation to which EHS is subject;
- the processing is necessary for the purposes of the legitimate interests pursued by EHS; or
- you have given your consent to the processing of your personal data.
Below you will find information about which personal data we process, for what purposes and on what basis.
(Potential) customer
| Type of personal data | Purpose | Basis |
|---|---|---|
| Contact details (including name and address details, telephone number, e-mail address, date and place of birth, gender, citizen service number, camera images (when visiting our office) | Identification, verification and possible fulfilment of obligations under the AML | Performance of the agreement, legitimate interest, legal obligation |
| Contact us | Performance of the agreement, legitimate interest | |
| Carrying out work and/or providing services | Performance of the agreement, legitimate interest | |
| Manage customer base | Legitimate interest | |
| Financial administration (e.g. sending invoices) | Performance of the agreement, legitimate interest | |
| Data that is necessary for our services (e.g. business data, bank and payment details, content of files and communication) | Service | Execution of the agreement, legal obligation, legitimate interest |
Visitor website EHS
| Type of personal data | Purpose | Basis |
|---|---|---|
| IP-address | Providing access to our website | Legitimate interest |
| Contact details (including name, delivery address and e-mail address) | Contacting and fulfilling your request for information and order | Permission |
| Browser history (e.g. pages visited and date visited) | Improvement and maintenance of our website | Legitimate interest |
4. Sharing of personal data
EHS may, in compliance with applicable laws and regulations, exchange your personal data between EHS group members.
EHS will not sell your personal data to third parties and will only make it available to third parties who are involved in the execution of your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.
5. Security of your personal data
We value the trust you place in us and we will therefore handle your data with the utmost care. In order to protect your personal data, we take appropriate technical and organizational measures. When you place an order or consult your EHS account, one of the most modern techniques is used: the Secure Socket Layer. For more information, see Secure Ordering. Your data will be protected and treated confidentially at all times.
6. Retention period
EHS does not store and use your personal data any longer than necessary for the purposes for which your personal data was collected and processed. After that, your personal data will be deleted. We will also delete your personal data if it is found to be outdated or if the data subject requests its deletion himself. The foregoing does not apply if we are required by law to retain your personal data for a longer period of time or if we have another legitimate reason to retain your personal data for a longer period.
7. Transfer to third parties outside the European Economic Area
In principle, EHS stores your personal data within the borders of the European Economic Area (EEA). In the event that personal data is shared with countries outside the EEA, we will ensure an appropriate level of security and take appropriate measures (if necessary) to protect your personal data. If transfers take place outside the EEA, 'model contracts' will be used, possibly supplemented by additional measures.
8. Cookies
Cookies are small pieces of information that are stored on your computer by your browser. EHS uses cookies to recognize you on your next visit. Cookies allow us to collect information about the use of our services and to improve and adapt them to the wishes of our visitors. Our cookies provide information related to personal identification. You can set your browser in such a way that you do not receive cookies while consulting the EHS website.
What cookies do we use?
We use "Google reCAPTCHA" ("reCAPTCHA") on the website www.ehsbv.com. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). reCAPTCHA is a fraud prevention platform that protects our website from bots, account takeovers, and fraudulent transactions once the contact form is completed. This feature checks whether a message is sent by a person, which can prevent 'spam bots' from sending messages automatically. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. For the analysis, reCAPTCHA evaluates, among other things, the IP address and how long the visitor stays on the website. The analyzed data is transmitted to Google. reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when it is executed for the purpose of performing the risk analysis. By using reCAPTCHA, you agree that Google processes your data for the above purpose. For more information about Google reCAPTCHA and Google's privacy policy, please visit the following links: https://www.google.com/recaptc... and https://policies.google.com/privacy.
9. Your rights
The privacy legislation offers you various rights with regard to the processing of personal data:
- you have the right to request access to the data we process about you;
- you have the right to have data modified or deleted;
- you have the right to request that we collect less data;
- you have the right to object to the use of certain data;
- you have the right to clear information about what we do with your personal data and why;
- you have the right to file a complaint with the Dutch Data Protection Authority.
10. Changes
This privacy statement is subject to change. We therefore advise you to regularly take note of this privacy statement. The most recent version can be found on our website: https://www.ehsbv.com/nl/privacyverklaring. If desired, we can also send you our privacy statement.
11. Questions or complaints
If you have any questions about this privacy statement, please send an e-mail to info@ehsbv.com. We ask you to send as much information as possible about your complaint or question. We will process complaints and questions and respond within four weeks at the latest. We do everything we can to provide you with the best possible service. If you are not satisfied with the handling of the complaint, you can contact the Dutch Data Protection Authority and, if desired, file a complaint.
12. Contact details
European Hardware Solutions B.V.
Kempenbaan 34
5121 DM Rijen
The Netherlands
Chamber of Commerce: 18080985
Mail: info@ehsbv.com
Phone: +31(0)161 453 535
This privacy statement was last amended on 4 September 2024.
